This policy covers myunseenengine.com and the requests, sign-ups and messages that come through it. It is written in language you can hold us to. “Unseen Engine”, “we” and “us” mean the business behind this site. “You” means anyone who visits it or gets in touch.
Work we do for a client is also governed by the written agreement we sign with that client. Where that agreement says more about a client’s data, the agreement wins.
What we collect
- What you send us. When you use the contact form: your name, company, email, phone number, what you need help with and your project details. When you request an intro call: your name, work email, phone number, website and what you need help with.
- Your client portal account. When you claim the free audit or book an intro call, we create an account for you in our client portal, where you can see your request and your answers, and we email you once to set it up. If you sign in with Google, Google shares the name and email address on your Google account with us.
- Newsletter sign-ups. Your email address, the wording you agreed to, the time you agreed, the page you signed up on, and when you confirmed or unsubscribed.
- Messages. What you write when you email us, message us on WhatsApp, or call us.
- Chats with our AI assistant. What you write to the assistant on this site, its replies, and the page you were on. We keep a scrambled form of your IP address, which cannot be read back, to stop the chat being flooded.
- What any website receives. Our hosting provider records technical details of each visit, such as your IP address, browser and the page requested, to keep the site running and secure.
We use Google Analytics to count visits and see which pages people read and where they came from, such as a search or Instagram. It sets its own cookies (_ga) and Google receives your IP address, browser and the pages you visit; we have turned off Google’s advertising features, and we do not use advertising cookies. If your browser sends Global Privacy Control, Google Analytics does not load. When you send a request, we also keep where your visit came from and the first page you saw with that request. The only other cookie the site sets is for people who sign in to manage it.
How we use it
- To reply to you, and to prepare for and hold the conversation you asked for.
- To keep a record of who asked us for what, in our own client system, so nothing you tell us is lost between conversations.
- To send the newsletter, only after you confirm your address.
- To keep the site secure and working, and to stop spam.
- To meet our legal obligations.
We call or text you only about the request you made. We do not send marketing texts unless you agree to them first. We do not record a call unless everyone on it is told and agrees.
Who we share it with
We do not sell your information, and we do not share it for advertising.
We use a small number of providers to run the site and our business, and they handle your information only to do that work for us:
- website hosting and our database, in the United States;
- Resend, which sends our email (including newsletter confirmations and client portal sign-in links), in the United States;
- Amazon Web Services, which runs our client system, in the United States;
- Google Analytics, which counts visits to the site, as described above;
- the AI providers described below.
When you book a call, the booking calendar is provided by Cal.com, which receives your name, your email address and the time you choose, and sends you the confirmation. Cal.com and WhatsApp, if you message us there, have their own privacy policies.
We may disclose information if the law requires it, or to protect someone’s safety. If the business is ever sold, your information would pass to the buyer under this policy.
AI
We use AI tools to help us work, for example to summarise a request or draft a reply. A person reviews every email or document before it is sent.
The one exception is the AI assistant on this site and in the client portal. It answers on its own, says it is an AI, can be wrong, and cannot book, promise or change anything. It answers only from information we have published or, in the portal, shared with you. We keep each conversation, and if you claim the audit or book an intro call from the chat, the conversation goes with your request. The assistant runs on Claude, made by Anthropic, through OpenRouter.
Your information is never used to train, fine-tune or evaluate an AI model, ours or anyone else’s. We use AI providers only on terms that prohibit training on what we send them.
How long we keep it
We keep requests and messages for as long as they are useful to our relationship with you, which may be indefinitely, unless you ask us to delete them.
If you unsubscribe from the newsletter, we stop sending it at once. We keep your address on a do-not-send list so that we never email you by mistake.
Your choices
- Unsubscribe at any time with the link in every newsletter. It takes one click and works immediately.
- Ask what we hold about you, and get a copy.
- Correct anything that is wrong.
- Delete what we hold, unless the law requires us to keep it.
Email hello@myunseenengine.com to ask. We will confirm it is you, and reply within 30 days. Depending on where you live, you may have further rights under your state’s law, and we will honour them.
Security
We protect your information with encryption in transit and at rest, multifactor authentication on every account that can reach it, and access limited to the people doing the work.
If your information is ever exposed, we will tell you as soon as we can, what happened and what we are doing about it, and we will make every notification the law requires.
Children
This site is for businesses. It is not meant for children under 13, and we do not knowingly collect their information. If you believe a child has sent us information, email us and we will delete it.
Changes
If we change this policy, we will update the date at the top. If a change affects how we use information you have already given us, we will tell you before it takes effect.